I can feel your pain - I had the same thing happen to me last year with a McIlroy guitar. It arrived with a 2 inch crack in the soundboard, although the packaging did not look damaged. In my case I think there was too much pressure on the guitar during transit. Some carriers just treat these things like garbage.
Anyway, the dealer took it back and I got a refund, but it was a lot of hassle I do not wish to anybody.
This time I bought directly from Avalon (L25) and the guitar was very well packaged and survived the trip without a ditch