Well, I received the guitar I ordered a couple days ago. A D32e (electric pickup). First, it was shipped on a Tuesday, and receivied in the USA (Colorado) the following Satruday. Not bad for half way around the world. No customs delays, and no duty.
The guitar was packed and packaged for travel very well. The Hiscox case is well padded, so there is little to no shake in there to begin with. Then, the box is packed well on top of that, so when Avalon is shipping a new guitar, it will pretty much make it in pristine shape unless they drop it out of the plane from 30,000 feet.
The guitar itself plays very well. and the workmanship is great. I have no negatives whatsoever to say.
Customer service has been superb. No negatives in any regard. Avalon is a class act. If you are looking for an upper end guitar, I dont think you could do better in any category. Sound, looks, workmanship, and service.